Packaging

Zero Waste, Zero Compromise

Our commitment to sustainability runs all the way to your doorstep. Every piece of packaging we use is compostable, recyclable, or refillable — no exceptions.

From the bottle your refill arrives in to the bag it's delivered in, every packaging decision we make is intentional. Below you'll find everything you need to know about how we pack, deliver, and take back your packaging.

Together, we've saved 70,647 single-use bottles and packaging items from landfill. Every refill adds to that number.

Five amber refillable bottles with pumps and spray labeled for household and personal care, featuring Anti-Bac SURFACE Cleaner - French Lavender (500ml).

Buy Once, Refill Forever

Your Forever Bottles

These are what we call 'forever bottles', perfect for refilling at home. Pair these attractive apothecary style amber glass/PET or clear glass bottles with our bulk refills for your own refill station at home.

You own these bottles, to refill at home.

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Liquid Rose fragranced hand soap in amber glass bottle

Returnable Packaging

Refill, Return, Repeat

If you order refills for your own bottles or our 'forever bottles', the refills are delivered to you in these glass amber bottles, which can be returned for reuse. The £1 deposit and 50p cleaning charge are included in the refill price. When you return the bottles, the deposit is credited directly to your account to spend on your next order.

Beige drawstring bag on a white background

Returnable Packaging

Plastic-Free Pantry Bags

You can choose to have selected loose foods delivered in returnable cotton bags, instead of in paper bags. The £1 deposit and 50p cleaning charge are included in the price. When you return the bags, the deposit is credited directly to your account to spend on your next order.

Clear glass jar with a black lid and 'refill me' label on a white background

Returnable Packaging

Loose Leaf, Zero Waste

If you choose to have your loose teas and coffees delivered in a returnable glass jar, the £1 deposit and 50p cleaning charge are included in the price. When you return the jar, the deposit is credited back to your account. Alternatively, we can deliver in paper bags. Just return your jar clean and ready for its next use.

Jute bottle bag with compartments holding refillable pump bottles for plastic free household essentials.

Sustainable Delivery

The Doorstep Refill Bag

These high quality jute bags are designed to hold your doorstep refill orders and your empties.

You can order these bags, but you also get them free with your doorstep refills, the idea being that you return your refills in them. Each bag comfortably holds 6 bottles or jars.

Nothing Goes to Waste

No packaging goes to waste here. We reuse every box, bag, and sheet of cardboard that comes through our doors — so your order might arrive in a reused box, wrapped with paper tape and recycled packaging material. It's not pretty packaging, it's purposeful packaging.

To do our part for the planet, we created our Deposit & Return Scheme — a sustainable loop that lets us reuse packaging year after year. Return your bottles, bags, or jars and your deposit goes straight back to your account. One refill at a time.

Our Deposit & Return Scheme

Packed with the Planet in Mind

We're committed to delivering your refills in the most sustainable way possible. Discover how we package everything from loose foods to bottled refills, and learn about our returnable containers that keep waste out of landfills.

View Our Packaging Options