How to go Zero Waste

Reducing your waste is a great way to lessen your impact on the planet, but getting started can feel overwhelming.  

Shopping with us is a little different to your standard grocery shopping experience.

If you’ve never shopped at a refill store it can seem like a complicated process, but don’t worry, you’ll get the hang of it in no time.

Some handy tips...

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Before you go, check your cupboards and write a list of what you need so that you know what to look for when you get to the shop. Check our website in advance to see what we stock.

One swap at a time.

We believe small steps do make a difference and even one item saved from a landfill is a win.

Start with a few refills, or just the one. 

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Use up what you have already.

There’s no rush to swap everything, use up what you have first and when the time comes to replace make the swap to a sustainable one.

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Only buy what you need.

The beauty of a refill shop is that you can buy as little or as much as you want. You don’t need to fill up your containers if you just want to try it out first. Test the products by half filling your bottle or jar.

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Bring your own containers (BYOC) or purchase one of ours..

It’s also a good idea to match the size of the container to the amount you normally buy.

If you are using glass jars, keep in mind that they can be quite heavy when filled if you need to carry them a distance.

If you can weigh it you can fill it. You’ll be surprised what you can use that you may already have ..reuse cereal liner bags, bread bags, crisp packets, takeaway containers, jam jars etc.. make sure it’s clean and dry and suitable for the product you want to put in it.

If you get to the store and find that you’re a container short, we have a selection of free donated jars that you can use, or you can buy on of our beautiful glass jars.

We also have recycled paper and organic cotton produce bags in store.

Remember to bring your reusable shopping bags, too!

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Store dry foods in air tight containers

Once at home decant into air tight containers and store products in a cool, dry location out of direct sunlight.

Buy in bulk

Use reusable containers to buy items in bulk, reducing packaging waste and trips to the shop

Don't be afraid to ask for help!

Remember, the store team of Refill Heroes are there to help, so don't be shy about asking questions - there's nothing they won't have heard before. 

Pop in and see us, our Refill Heros are here to help you on your journey... one step at a time.

We love meeting and helping customers new to refilling. Big changes start with small choices and we want to make it easy for everyone to make sustainable choices that support our environment and local British businesses.

We are all about avoiding single use packaging. So if you have a container at home you could refill with some tasty zero waste goodies, bring it along.  

You can buy as much or as little of anything as you like, the price is all calculated by weight.  

We are always on hand to help you out if you get stuck, see you soon!

How it Works

If you are shopping in store yourself, you would use this process yourself, if you are ordering via click & collect then we will do the whole thing for you.


    We sell products loose so that you can bring your own containers to refill.

    If you need to, we have recycled paper bags too but we’d love you to bring your own containers.

    We also have a selection of clean donated jars and paper bags.


    Weigh your empty container on the scales and print label with barcode, which you can stick on your container.

  • 2. FILL

    Using the scoops provided fill your container with your chosen product, or if you’re filling a liquid, use the pumps.


    Scan the container label then weigh your filled container.

  • 4: LABEL

    Pair text with an image to focus on your chosen product, collection, or blog post. Add details on availability, style, or even provide a review.

  • 5: PAY

    Take your filled containers to any of the Garden Centre tills and pay.

    Enjoy your products!