Frequently asked questions

We deliver locally to:

Abingdon, Begbroke, Bladon,  Bletchingdon, Cassington, Charlbury, Combe, Cutteslowe, East End, Enslow, Freeland, Islip, Long Hanborough, New Yatt, North Leigh, Stonesfield, Tackley, Kennington, Kidlington, Kirtlington, Wolvercote, Woodstock, Woodleys, Worton, Wootton, Wytham, Yarnton and the villages between.

We also deliver to Oxford, via pedal power within the Oxford ring road and to the following postcode sectors outside the ring road:

OX2 8**, OX3 9**, OX3 8**,OX4 4**

We post nationwide using Royal Mail as they comparatively have the lowest carbon footprint without offsetting.

We reuse and repurpose packaging, cardboard boxes and paper received in our deliveries. We also use paper tape.

Please note we are unable to collect our returnable bottles with nationwide delivery.

You can return the bottles by post.. but you will have to arrange and pay for the postage.

Yes, you can collect from our shop based in the Yarnton Home and Garden Centre. 

Order by midday for same day collection between 11.30-3.30pm from the shop or from customer services by arrangement.

You will received an email or text when the order is ready for collection at your convenience. Please do attempt to collect before you receive this notification.

Yes, we have a shop in the Yarnton & Garden Home Centre.  All of our products, and more, are stocked in the shop.

The shop is open 7 days a weeks.  Monday to Saturday 9am - 5.30pm, Sunday 10.30am - 4.30pm.

The shop is self-service, but should you need any help, we offer one-to-one assistance between 11.30am-3.30pm daily.

We reuse all of our containers.

When you place your next order, like a milk round,  we will collect* your returnable glass amber bottles, jars and cotton bags. We credit your customer account with £1 per item.

*local deliveries only. We are unable to collect on nationwide deliveries.

There is no minimum order. We offer free local delivery for all orders over £40 otherwise we charge a service fee of £4.00

Yes, where possible.  It is important to us that our products are vegan, cruelty-free and ethically sourced. 

We we try our best to have a vegan alternative for all our products.

We use a combination of 100% renewable electricity from the grid and our own locally generated solar power.

Local delivery is fulfilled by either e-bike or electric van for zero emission deliveries.

Wherever possible we use products manufactured as locally in the UK.  We are constantly looking for new products and suppliers to achieve this. Where we cannot source a UK made product we try to source as close to the UK as possible.   

We are constantly looking for new products.  If there is anything you would like use to stock please let us know. 

All of the refill products we purchase are bought in bulk in reusable containers. When we receive our deliveries the supplier collects the empty  containers and re-fills them.

We aim to help you reduce your waste by not delivering anything to you that you will put into landfill, and any of our product packaging can be returned to us for reuse. 

Yes, all bottles are washed at 65 degrees and fully dried before reuse.   We do this with new bottles and between each refill. 

Yes, the best container is the one you've already got.  It must be clean, dry and suitable for the product you will fill it with. We no longer offer doorstep refills into your own container - but you can shop in person and refill your own containers.

Please check your junk/spam folder and if there is no sign of the email send us a message via the contact page.

No. We do not produce any of our own products.

Yes you can, however make sure the container is suitable and do not use food or drink containers. 

In all cases, stick the product label on the container to avoid confusion.  Your containers must be clean and dried before use.