YOUR QUESTIONS, ANSWERED
Our Products
Are Your Products Organic?
Many of our products are organic, and we're always looking to expand our organic range. Where a product is certified organic, this will be clearly indicated on the product page. If you have a specific product in mind, feel free to get in touch and we'll do our best to help!
Are Your Products Vegan?
Yes, where possible! It's really important to us that our products are vegan, cruelty-free and ethically sourced. We work hard to ensure there's a vegan alternative across our entire range.
Where Are Your Products Made?
Wherever possible, we source products manufactured right here in the UK — and we're always on the lookout for new suppliers to help us achieve this. Where a UK-made option isn't available, we source as close to home as we can.
Do You Produce the Products?
No — we're curators, not manufacturers! We carefully select and source all of our products from trusted suppliers who share our values.
Will You Add More Products?
Always! We're constantly on the hunt for brilliant new products. If there's something you'd love us to stock, please do let us know — we'd love to hear from you!
Our Shops
Can I get food and loose refills at Yarnton?
No. Our full food and loose refill range is available at our Woodstock shop. Yarnton continues to offer a selection of household, beauty and sustainable living products, including pre-filled liquids ready to swap for your empties.
Where can I refill?
Our full loose refill range is available at our Woodstock shop. Bring your own clean containers and refill in store.
At Yarnton, many of your favourite refills are still available prefilled and ready to swap — simply bring back your empties and exchange them for freshly filled containers.
Do You Have a Physical Shop?
Yes! We have two Oxfordshire shops.
Woodstock is our new home for the full Village Refill range, including organic food, loose refills, home, body, beauty and sustainable living.
Yarnton remains open 7 days a week inside Yarnton Home & Garden, with a curated range of home, body, beauty and sustainable living essentials — plus many of your favourite refills, prefilled and ready to swap for your empties and go.
Looking for loose refills or food? You'll find the full range at Woodstock.
Is There Parking Available?
Woodstock: There’s plenty of off-street parking close to the shop.
Yarnton: There’s plenty of free parking at Yarnton Home & Garden.
Orders
I Haven't Received My Order Confirmation
Don't worry! First, check your junk or spam folder as it may have landed there. If you still can't find it, please drop us a message via the contact page and we'll get it sorted for you.
What If I Have an Allergy or Sensitivity?
Your safety is our priority! All product pages include a full ingredient list — please check these carefully before ordering if you have any allergies or sensitivities. You can also read our full Allergens Statement. If you're unsure about a specific product, please get in touch before placing your order and we'll be happy to help. If you have an allergy, please advise us in the checkout notes.
Returns & Containers
Can I Return My Containers?
Yes! We reuse our returnable containers again and again. Return your empties through our local delivery service, bring them back to us in store to swap, or post them back to us if you’re further afield. You can also refill your own containers at our Woodstock shop.
Do You Clean the Bottles?
Absolutely! All bottles are thoroughly washed at 65°C and fully dried before reuse — whether they're brand new or coming back for a refill. Hygiene is really important to us!
Can I Refill My Own Containers?
Yes — the best container is the one you already have! Bring your clean, dry and suitable containers to our Woodstock shop, where you can use our full loose refill range.
At Yarnton, refills are available prefilled through our return-and-swap system.
Can I Use My Own Containers?
Yes! Feel free to decant into your own containers — just make sure they're clean, dry and suitable for the product. Avoid using food or drink containers, and always stick the product label on to avoid any mix-ups. Safety first! 😊
Sustainability
Is Your Packaging Eco-Friendly?
We take packaging seriously! All orders are packed using reused and repurposed cardboard boxes and paper from our own deliveries. We use paper tape — no plastic in sight. For local deliveries, we also collect and reuse our own containers, so very little goes to waste. 🌿
What About Carbon Emissions?
We take this seriously! We run on a combination of 100% renewable electricity from the grid and our own locally generated solar power. All local deliveries are made by e-bike or electric van — completely zero emission. 🌱
Are You Completely Plastic Free/Zero Waste?
We aim to be as close to zero waste as possible! We won't deliver anything to you that'll end up in landfill, and all of our product packaging can be returned to us for reuse. Every little step counts. 🌿
How Do You Fill Your Bottles?
Great question! All of our liquid refill products are bought in bulk in large reusable containers. When we receive a delivery, the supplier takes back the empty bulk containers to refill and reuse — so the cycle continues with minimal waste. 🌿
Delivery & Collection
Do You Deliver Locally?
Yes! We deliver locally to: Abingdon, Begbroke, Bladon, Bletchingdon, Cassington, Charlbury, Combe, Cutteslowe, East End, Enslow, Freeland, Islip, Long Hanborough, New Yatt, North Leigh, Stonesfield, Tackley, Kennington, Kidlington, Kirtlington, Wolvercote, Woodstock, Woodleys, Worton, Wootton, Wytham, Yarnton, and the villages in between. We also deliver to Oxford via pedal power within the ring road, and to the following postcode sectors outside the ring road: OX2 8**, OX3 9**, OX3 8**, OX4 4**
Do You Post?
Yes! We post nationwide with Royal Mail — chosen for their comparatively low carbon footprint. We reuse and repurpose packaging, cardboard boxes and paper from our own deliveries, and use paper tape to keep things plastic-free. Please note that we're unable to collect returnable bottles on nationwide orders. You're welcome to return them by post, though you'd need to arrange and cover the postage yourself.
Can I Collect?
Yes! Click + Collect is available on selected online orders. Your available collection options will be shown at checkout, and we'll let you know as soon as your order is ready to collect.
How Much Does Delivery Cost?
There's no minimum order! We offer free local delivery on all orders over £40 — otherwise a small service fee of £4.00 applies.